Course Outline

This web based program is reflective of the new learning model featuring short and tightly focused skilling sessions delivered to individuals that need it at the right time. We provide important input into the programs by helping learners take advantage of peer interactions and discussions during the live training/coaching sessions.

Developing Managers Training Program Outline

Right click here for a pdf of Developing Managers Objectives

We coach learners on how to ask constructive questions and encourage them to share different work scenarios and coach them on seeing it from multiple perspectives. Our foundations program has been carefully developed and designed to build on each skill over a period of six modules. Participants also receive recordings of the sessions as well as video files, handout sheets, skilling templates and fieldwork.

1. Managing self and others using the MBTI

Participants will gain an understanding of their own personality profile and it’s impacts on others.

How their preferences influence their communication style, decision making and their orientation to dead lines and time frames.

You will learn

  • What personality is
  • Demonstration of preferences
  • Where you get your energy
  • What information you pay attention to and trust
  • On what basis do you make decisions
  • How you organise yourself and work.
  • Understanding personality dynamics and its impacts
  • Exploring and developing strategies for working with others.
  • How to support others to be their best at work
  • What you need to be at your best
  • Work stressors through the MBTI lens
  • Strategies for effective and impactful communication and messaging

Supplementary Material

  • How to use your strengths
  • MBTI Table
  • MBTI Snapshot
  • Audio – Myers Briggs presentation

2. Managing Team Performance

Participants will learn how to identify and manage the key elements of a team’s performance. These include:

  • Roles
  • Goals
  • Responsibilities
  • Processes
  • Interpersonal relations

You will learn:

  • How to effectively and constructively enhance team performance
  • Key elements that teams need to work effectively and the behavioural indicators that support these
  • Goals
  • Roles and Responsibilities
  • Processes and Procedures
  • Relationships
  • 3 Phases of team building
  • How to  measure performance
  • Elements and examples of performance conversations

Supplementary Material

  • Team Performance Checklist
  • Team Plan on a page
  • Team Charter – example
  • RASCI model
  • GROW model
  • Effort Impact

3. Giving and Receiving feedback

Participants will understand the 9 different types of feedback and their impact. They will also learn the specific steps needed to give constructive feedback to individuals in a team environment.

You will learn:

  • The Purpose and impact of constructive feedback
  • When to use it
  • How to give constructive, specific, relevant and timely feedback
  • The 9 different types of feedback in any organization or business
  • Specific constructive feedback steps
  • How to receive feedback
  • How to reframe feedback
  • What a good feedback session consists of

Supplementary Material

  • Self assessment questions
  • Feedback conversation checklist
  • Feedback team activities
  • Seeking feedback- performance questions


4. Managing Conflict

Participants will learn how to recognise, prevent and manage conflict within a team. Participants will also learn the 10 personal strategies for dealing with conflict and how to prepare and execute a difficult conversation.

You will learn:

  • How to recognise and deal with conflict within a team environment
  • Characteristics of assertive communication
  • Different styles for managing conflict
  • How conflict can manifest in team environments
  • Personal strategies for dealing with conflict
  • Importance of “I” statements
  • Ground rules for resolving differences
  • How to de-escalate high conflict situations
  • Important communication do’s and don’ts

Supplementary Material

  • Top 10 Tips for dealing with Conflict
  • Guide on How to plan and execute a Difficult conversation. (resource paper)

5. Facilitation and Presentation

Participants will learn the key skills of effective facilitation and presentation.  Participants will also learn the fundamental facilitation strategies needed to enable key outcomes in a team environment.

You will learn:

  • Your role as a facilitator
  • How to plan a successful session and presentation
  • The 10 most important facilitation tools needed to run successful team sessions
  • 4 key questioning techniques to gain participation and engagement
  • 6 high participation techniques
  • 6 conditions people need to participate in a team session
  • How different personalities respond to different engagement techniques, what they are and how to implement
  • How to implement the key criteria for a good presentations
  • How to inform, educate, create interest and engage

Supplementary Material

  • Team Meeting Activities
  • Tips and Techniques for effective presentations
  • Facilitation and Presentation audio


6. From Supervisor to Manager

Participates learn what is expected of them as a people manager and the necessary skills, strategies and mindset shifts needed to manage in a more senior capacity.

You will learn:

  • How to move from team member or supervisor to Manager/Coach
  • The 3 keys areas needed to be a successful manager.
  • The 10 Mindset shifts of a Great Manager
  • The 10 most important Managerial Behaviours
  • Strategies and tools.
  • GROW model of communication/RACI model

Supplementary Material

  • Checklist for assessing team goals
  • Team Motivation ideas
  • Supervisor to manager – Audio
  • Delegation Strategies


Programs are recorded and archived for on demand access. We add new course material and resources on a regular basis.